Shipping Policy

Orders for our educational and brain-boosting toys are normally processed and prepared for dispatch on standard business days. Order-processing time is separate from carrier transit duration. Processing timelines may vary depending on item stock levels, payment verification checks, peak holiday shopping seasons, and unexpected order surges.

Available shipping options, estimated delivery fees, and projected transit windows will be displayed on the checkout page based on your shipping destination. All delivery timeframes shown at checkout or provided in order updates serve as estimates and do not constitute guaranteed delivery dates.

Once your toy parcel is dispatched, a shipping confirmation email containing your tracking link will be sent to your email address. Please allow a short period for logistics records to update after the label is generated, as tracking status updates depend on carrier scan schedules at key checkpoints.

Shipment delays may occur due to logistics carrier schedules, customs clearance workflows, severe weather, transport interruptions, public holidays, or remote delivery locations. While Shanxi Hengping Network Technology Co., Ltd. will assist with updates where possible, we cannot control carrier transit speed once your parcel has been handed over to the courier.

Customers are responsible for providing complete and accurate shipping details at checkout. If you notice an error in your delivery address, please contact us immediately. Address changes cannot be guaranteed once order packing or dispatch has started. Additional re-shipping charges may apply if parcels are returned, delayed, or misdelivered due to incorrect or incomplete address details.

For international shipments, recipients may be subject to import duties, customs taxes, clearance costs, or local administrative fees imposed by destination authorities. Unless explicitly stated at checkout, all such import charges are the responsibility of the recipient.

If you notice unusual tracking updates or cannot locate your package, please contact us so we can investigate with the shipping carrier. If tracking indicates that your parcel was delivered, please first check surrounding property areas, mailboxes, building reception desks, and with neighbors before contacting us. Resolution steps for missing or marked-delivered items will be evaluated based on carrier investigation results and policy guidelines.

Items from a single order may occasionally be dispatched in separate packages to ensure faster delivery or proper handling of individual toy sets. In these cases, packages may arrive on different dates with separate tracking numbers.

If you have any questions regarding shipping, tracking, or delivery for your toy orders, please contact our support team at service@zoriplay.com.

Company Name: Shanxi Hengping Network Technology Co., Ltd.

Company Address: Room 1815, Fortune Building, No.98 South Inner Ring, Xiaodian District, Taiyuan City, Shanxi Province (Cluster Registration: No.‑0125, Shanxi Hongxin Business Secretary Co., Ltd.)

Website: zoriplay.com