Refund Policy

You may submit a return request for our educational and brain-boosting toys within 30 days after your parcel status is marked as delivered. Please reach out to our customer care team before shipping any items back so we can review your request, verify eligibility, and provide clear return instructions.

Except for toy sets that arrive defective, damaged, or incorrectly delivered, returned items must be unused, clean, unaltered, and in their original condition. All original components, building pieces, accessory sets, instruction manuals, and packaging materials must be included. Proof of purchase is required for all return processing.

Certain items cannot be returned due to product integrity, hygiene, or custom-crafting reasons. Non-returnable products include customized or personalized toy sets, opened hygiene-sensitive play items, gift cards, clearance items, and items explicitly marked as final sale on the product page.

Please check your toys immediately upon delivery. If your parcel arrives damaged, defective, with missing pieces, or contains the wrong product, contact us right away. To help us resolve the issue quickly, include your order number along with clear photos of the damaged toy, the outer shipping box, and the shipping label. Once verified, we will arrange an appropriate replacement or solution.

Customers are responsible for return shipping costs for preference-based returns, such as changing your mind or picking the wrong product. If Shanxi Hengping Network Technology Co., Ltd. confirms that an item arrived damaged, defective, or incorrectly dispatched, we will provide suitable return or resolution steps. Original shipping fees are non-refundable unless required by applicable law.

Approved refunds will be credited back to your original payment method once we receive and inspect the returned items at our warehouse. Processing times may vary depending on your bank, credit card issuer, or payment provider. Where permitted by law, deductions may be applied for missing toy components, visible wear, or product damage caused after delivery.

Exchange requests depend on current product inventory. The quickest way to secure a different toy set is to submit a return for your original purchase and place a new order online once your return is approved.

If you need to cancel an order, please contact us immediately after checkout. Once your toy order has moved into processing, fulfillment, or shipping stages, cancellations can no longer be guaranteed.

If you have any questions regarding returns, exchanges, missing parts, or refunds, please reach out to us at service@zoriplay.com.

Company Name: Shanxi Hengping Network Technology Co., Ltd.

Company Address: Room 1815, Fortune Building, No.98 South Inner Ring, Xiaodian District, Taiyuan City, Shanxi Province (Cluster Registration: No.‑0125, Shanxi Hongxin Business Secretary Co., Ltd.)

Website: zoriplay.com